Informativa sui rimborsi
30-Day US Return Policy
We offer a 30-day return policy for all domestic orders within the United States. You have 30 calendar days from the date you receive your item to submit a valid return request.
To qualify for a return, all items (including floral print dresses and all other women’s apparel) must be returned in their original condition: unworn, unwashed, free of stains, scratches, or any form of damage, with all original tags attached and intact, and kept in the original packaging. A valid order receipt or proof of purchase is also required for all return applications.
To initiate a return, please contact our support team at zirmelo@outlook.com with your valid order number. All approved returns must be shipped to the designated return address below:
13635 E 104TH AVE UNIT 500 COMMERCE CITY, CO 80022
Once your return request is reviewed and approved, we will send you detailed return shipping instructions. Please note that all return shipping fees are the customer’s responsibility. We do not accept any returned items sent back without prior official return authorization. For any return-related inquiries, please reach out to us via the email above.
Damages, Defects & Order Issues
Please carefully inspect your order immediately upon delivery. If you receive defective, damaged, faulty, or incorrect items, contact our customer support right away. We will evaluate the issue and provide a proper solution in a timely manner.
Non-Returnable Items & Exceptions
For hygiene, customization, and policy reasons, the following items are non-returnable and non-refundable:
Custom-made clothing, including custom-sized orders and personalized garments; intimate apparel such as lingerie, bodysuits, and swimwear; final-sale clearance items; and gift cards.
We reserve the right to reject returns for any items that have been worn, washed, altered, stained, damaged, or returned with missing or removed original tags. If you are unsure whether your item is eligible for return, feel free to contact our support team for confirmation.
Exchanges
We do not support direct product exchanges. To receive a different item, please submit a standard return request for your current order. Once your returned item is received, inspected, and approved for refund, you may place a new, separate order for your desired product.
EU 14-Day Cooling-Off Period
For all customers residing in the European Union, you are entitled to the statutory 14-day cooling-off period, which overrides our standard 30-day US return policy. You may cancel or return your EU order within 14 calendar days after receiving your goods without providing any reason for cancellation.
All returned EU items must remain unworn, unwashed, undamaged, with all original tags intact and original packaging preserved. A valid proof of purchase is mandatory for all EU return requests.
Refund Processing
We will inspect all returned items promptly after delivery. You will receive an official notification from us confirming whether your refund request has been approved or rejected.
If your return is approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time to reflect the funds in your account, which is beyond our control.
If you have not received your refund more than 15 business days after your return was approved, please contact our support team at zirmelo@outlook.com for further assistance.